Before contacting our customer service team, we recommend that you read through this page to see if your question has already been answered.
If you have other questions, please just send it to support@evileyegallery.com.
Please note that our refund policy and shipping policy can be found at the following links:
Refund Policy: https://www.evileyegallery.com/policies/refund-policy.
Shipping Policy: https://www.evileyegallery.com/policies/shipping-policy.

Pre Sale Questions

What is the Evil Eye?

The Evil Eye is a belief that a malevolent stare or glance from someone can bring misfortune or harm upon the receiver. In some cultures, people wear Evil Eye jewelry or talismans as a form of protection against this perceived danger.
To learn more please view our article: What Does The Evil Eye Mean?

How do I know which Evil Eye product is right for me?

We offer a variety of Evil Eye products, including jewelry, home decor, and accessories. Consider your personal style and the purpose of your purchase to help guide your decision.

Are Evil Eye products only for people who believe in the Evil Eye?

No, our products can be appreciated for their aesthetic and cultural significance, regardless of whether or not one believes in the Evil Eye.

Can I customize an Evil Eye product?

Unfortunately, we do not offer customization at this time.

Are your products made from genuine materials?

Yes, we use genuine materials in our products.

How do I know if an item is in stock?

If an item is out of stock, it will be indicated on the product page.

Do you offer any discounts or promotions?

Yes, we occasionally offer promotions and discounts. Sign up for our newsletter to stay updated.

What payment methods do you accept?

We accept all major credit cards and PayPal.

Do you offer international shipping?

Yes, we offer international shipping.

How long does it typically take to receive an order?

It depends on your location and the shipping method selected. Please see our Shipping Policy for more information.

Post-Sale Questions

What is your return policy?

Please refer to our Refund Policy for information on returns.

Can I exchange an item?

We do not offer exchanges at this time.
If you placed a wrong order, please contact us to cancel the order and re-purchase the product you intended.

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.

What do I do if I received the wrong item?

Please contact us with photos of the incorrect item, and we will assist you with a resolution.

What do I do if my item arrives damaged?

Please contact us with photos of the damage, and we will assist you with a resolution.

How do I initiate a refund?

Please contact us to initiate a refund.

How long does it take to process a refund?

Once we receive your returned item, it may take up to 3-5 business days to process your refund. Please note that it may take additional time for your bank or credit card company to process the refund.

Can I track my order?

Yes, you will receive a tracking number via email once your order has shipped. You can use this number to track the status of your shipment on our tracking page.

How do I care for my Evil Eye product?

Please refer to the care instructions provided with your product, as care instructions may vary depending on the type of product.

What if I have a question that isn't answered here?

If you have a question that isn't answered here, please feel free to contact us, and we will be happy to assist you.

Unable to find satisfactory answers? Contact us!